Questions, answered plainly
Grouped by what you're actually asking about.
Frequently asked questions
Buying
Do I need an account to buy something?
No — checkout doesn’t require creating an account. Your order reference and confirmation email are your record of the purchase.
Can I buy a product and a service in the same order?
Yes — products and service packages sit in the same cart and check out together.
Is there a minimum order?
No — buy a single €19 planner on its own if that’s all you need.
Licensing
What does the Standard License let me do?
Use the files in your own projects and in client work, without limit on the number of projects. It doesn’t let you resell the raw files, redistribute them for free, or repackage them as a competing product. Full terms: /legal/license/.
Can I use a template or kit for a paying client?
Yes — client work is covered under the Standard License included with every purchase.
Do I need to credit webdigitaltools when I use a file?
No attribution is required.
Delivery
How do I receive what I bought?
Downloads are delivered by email once your order is confirmed. Services are delivered by email or handoff once the work is complete, within the stated turnaround.
What if I don’t receive my confirmation or delivery email?
Check your spam folder first; if it’s genuinely missing, contact us at support@webdigitaltools.com with your order reference and we’ll sort it out.
Do you ship anything physically?
No — everything on this site is a digital download or a remote service. Nothing is shipped.
Services
Do I need a call before buying a service package?
No — the scope, price and turnaround are stated on the page. A short scope-confirmation email happens after checkout, not before.
What if my project doesn’t fit the three packages exactly?
Use the enquiry form on /contact/ to describe it — that’s specifically for work outside the standard packages.
Is there ongoing support after a website build is delivered?
Ongoing hosting and maintenance aren’t part of the fixed-price packages — see "What’s not included" on the service page.
Refunds & Data
Can I get a refund on a download?
EU consumers have a 14-day right of withdrawal on digital purchases, which you expressly waive at checkout by consenting to immediate delivery (a required checkbox). Separately, we offer a 14-day goodwill refund if a file is faulty, incomplete or not as described. Full terms: /legal/refund/.
What if I need to cancel a service order?
Free cancellation or reschedule up to 5 business days before kickoff. Inside 5 days, 50% of the package price applies. Once work has started, refunds are pro-rata for undelivered milestones. Full terms: /legal/refund/.
What personal data do you collect, and why?
Name, email, billing address and (for services) project details you provide — used to process your order, deliver what you bought, and meet our invoicing obligations. Full detail: /legal/privacy/.
Still have a question?
Still have a question? +420 602 321 056 · support@webdigitaltools.com · Olgy Havlové 2899/17, 130 00 Praha 3, Czechia · Mon–Fri 8:00–18:00, Sat 9:00–16:00 (CET)
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