How buying and delivery actually work
Downloads and services move differently — here's exactly what happens after checkout, for each.
Downloads
- Browse
Every product page shows the price, what’s included and the file formats.
- Buy
Add to cart, check out — contact, billing, payment, review.
- Download link by email
Delivered by email once your order is confirmed.
Services
- Choose a package
Read the scope and turnaround, add it to your cart, check out.
- We confirm scope
A short email covering what we need from you.
- Build or audit
Work runs inside the stated turnaround, in business days.
- Delivery
A live site (or handoff), or a PDF report, depending on the service.
What we need from you
For any download
Nothing beyond checkout — the file arrives by email.
For a website build
Your copy, logo, images, and hosting/domain access if you have one.
For an SEO audit
Your site's URL, and optionally read access to Search Console or Analytics.
Revisions & support
Service packages include a defined number of revision rounds, stated on each package. Products don't include revisions in the traditional sense — if a file is faulty, incomplete or not as described, that's covered under the 14-day goodwill refund on /legal/refund/, not a request for a redesign. For anything else, use the contact details on /contact/ — we don't promise a specific response time, but every enquiry reaches a real person at this studio.
Process FAQ
How long does a download actually take to arrive?
It’s sent by email once your order is confirmed at checkout — there’s no separate waiting period beyond that.
What counts as a "business day" for service turnaround?
Monday to Friday, excluding Czech public holidays, counted from when we have everything we need from you to start.
Can I track the status of a service order?
There’s no account/order-tracking system at launch — scope confirmation and delivery both happen by email, to the address you check out with.
Know what happens before you buy.